PLEASE NOTE: Purchases made online are available for refunds only; exchanges are not permitted.
WHAT’S YOUR RETURN POLICY?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund. Vysen Eyewear will issue a refund within 15 days of the date you receive the package for credit to your original payment method, less any shipping charges. All returns must be unworn, unused and in their original condition with receipt and tags attached.
You may return your product(s) for a refund if:
- The item is unworn
- All items including the sunglasses, case, and cloth are returned
- The item is free of any damage caused by the customer
- The item is returned in its original packaging
We will only refund the original shipping cost/handling fees on your order if you received the incorrect item or the item sent was defective. If a wrong item shipped to you is due to a mistake on our part, your returned items will be shipped at no cost to you via Standard Ground Delivery. If a damaged item is shipped to you, please notify us within 7 days from the date you receive your package. Any damage claim made after 7 days will not be accepted.
The return value is determined by the last retail price of the item. WE DO NOT ACCEPT RETURNS ON PRODUCTS THAT WERE NOT PURCHASED VIA THIS WEBSITE. Please use a shipping service that offers both insurance and tracking to ensure a safe delivery of your package, as Vysen Eyewear is not responsible for packages lost in transit. Due to security constraints, we are unable to reimburse you for an amount greater than your purchase price.
* Please note: We reserve the right to final approval on all returns.
* Costumer has 15 days to return the product back to us since the date it was approve to return by us.
WHERE DO I SHIP MY RETURN
Shipping instructions will be emailed upon submitting the return authorization request.
Pack and seal your box securely, in the original package if possible. You should ship your return with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
Once your package has been received, your refund will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.