Shipping & Returns
RATES & POLICIES
USA – FedEx Ground
Cost – FREE
Delivery Time: 1-3 Business Days
International – FedEx Economy International
Cost – FREE
Delivery Time: 3-7 Business Days
We do our absolute best to ensure that you get your order on time. Please keep in mind that our carriers provide us with an estimated delivery. Rarely, packages can arrive outside of the given timeframe.
- Log in to your account
- Check your order history
- Click on the order number for the order you would like to track
- Click on the tracking number that appears on that order
- You can also find the tracking number for your order in the confirmation email you received.
Duties & Taxes For International Order
- Vysen Eyewear takes care of delivering your package to your doorstep. You don’t have worry about duties or taxes with custom.
Shipping Terms & Conditions
Please note that shipping times shown are from the date of dispatch. Once your order has shipped, you will receive an email with tracking information.
- Shipping may be delayed if additional credit card verification information is needed to process your order
- Vysen Eyewear is not responsible for lost or stolen packages if delivery by tracking is confirmed – The customer assumes responsibility for any loss or damage of items after delivery.
- By shopping at vysen.com you agree to these terms and conditions
YOUR SATISFACTION IS GUARANTEED.
When shopping at Vysen.com you can always change your mind.
We have extended our Return day policy to 30 days during the Covid-19 crisis to help support our customers at this uncertain time.
JUST FOLLOW THESE SIMPLE STEPS:
- On the My Orders page enter your order number and the email addressused when placing your order.
- Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product – make sure the package is secure and that the contents do not risk being damaged during shipping.
- Contact our Customer Service (786-802-3197 free toll number) or via email (email@example.com) and that will create the Return Label & Authorization for you.
Free Returns for USA
Customer is responsible for the cost of sending and returning the product back.
REFUNDS AND REPLACEMENTS
You will receive an email notification when we refund the price of the item(s). Refunds normally arrive within 15 business days of receipt.
If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse.
We only accept returns on items purchased from vysen.com. Items purchased from Authorized Vysen Eyewear retailers must be returned to the place of purchase.
All refunds will occur via the original payment method.