Returns & Exchanges

 

YOUR SATISFACTION IS GUARANTEED

When shopping at Vysen.com you can always change your mind.

We have extended our Return day policy to 30 days during the Covid-19 crisis to help support our customers at this uncertain time.

Returns

Domestic Orders Within The USA

  • On the My Orders page enter your order number and the email address used when placing your order.
  • Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product – make sure the package is secure and the contents do not risk being damaged during shipping.
  • Contact our Customer Service (786-802-3197 toll free number) or via email (info@vysen.com) to create a Return Label & Authorization for you.

The returns within the USA are FREE.

International Orders

Customer is responsible for the cost of sending and returning the product back.

 

Refunds & Replacements

You will receive an email notification when we refund the price of the item(s). Refunds normally arrive within 15 business days of receipt.

If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse.

We only accept returns on items purchased from vysen.com. Items purchased from Authorized Vysen Eyewear retailers must be returned to the place of purchase.

All refunds will occur via the original payment method.